Good Chat Co

As design consultants ourselves, we have a deep appreciation of the challenges of design research and the behavioural nuances required in each user profile you speak to. We understand the difficulties (and importance) in finding the right user to interview, which is why we typically like to collaborate closely with you to explore how we can find the best fit profile for your research needs. What this entails is that we might hold brainstorming sessions to learn more about your design research objectives; what you’re trying to learn from each profile; how the research feeds into the subsequent design phases. When we can understand what you’re trying to achieve, we are able to recommend interesting and relevant user profiles that we might not have originally thought of.

We take a more qualitative approach in our screening processes. We do so by asking open-ended questions and questions on their personal journeys and stories based on the context of the research to assess suitability for the research. We will interpret and calibrate the profiles and provide contextual information to aid the team in your selection of users for the research.

Often times, your design research might throw up new issues to explore which in turn change the original scope of the user profiles. The conventional consumer research way of upfront confirmation of users might not work for you. What we learned from our customers (and also from our own work as designers!) is that they need to be able to change the behavioural attributes/characteristics of the user profiles along the way, and therefore recruitment has to be flexible and adaptive. Our pricing allows for updates and responsive changes, as your research changes.

We have built up lots of social capital via a network of connectors and respondents who are interested in contributing to issues on public good and social causes. Our recruitment is dedicated exclusively for governments, non-profits and even commercial companies who are in the business of social good. So you’ll find that we can find the right users and experts who are able to contribute deeply to your public good project.

Over the years, we had recruited users for these companies and organisations, in both private and public sectors.